Books Hug Your Haters: How to Embrace Complaints and Keep Your Customers free books version online

Descriptions Hug Your Haters: How to Embrace Complaints and Keep Your Customers book

Haters are not your problem. . . .
Ignoring them is.
 
Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
 
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and . CLICK HERE TO DOWNLOAD THIS BOOK FOR FREE